Cookie policy
TOKUGO | The Spatial Commerce Layer.
Last updated: 16.06.2026
This Cookie Policy explains how TokuGo AI Ltd uses cookies and similar technologies on www.tokugo.ai.
This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.
TOKUGO is building the Spatial Commerce Layer — transforming cities into immersive discovery, shopping, and rewards experiences powered by Spatial AI, Augmented Reality, Location Intelligence, and real-time commerce technology.
1. Who we are
This website is operated by:
Company name: TokuGo AI Ltd
Trading name: TOKUGO
Company number: 16526298
Registered office: 71–75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
Email: play@tokugo.ai
Website: www.tokugo.ai
For questions about this Cookie Policy, please contact us at:
Email: play@tokugo.ai
2. What cookies are
Cookies are small text files placed on your device when you visit a website.
Cookies help websites work properly, remember preferences, understand how people use the website, improve performance, and support features such as security, analytics, personalisation, marketing, maps, embedded content, and platform functionality.
Similar technologies may include:
Pixels
Tags
SDKs
Local storage
Session storage
Device identifiers
Tracking links
Analytics scripts
Advertising technologies
Browser storage
Mobile identifiers
Embedded media tools
In this Cookie Policy, we use the word “cookies” to refer to cookies and similar technologies.
3. How TOKUGO uses cookies
TOKUGO may use cookies to:
Make the website work properly
Keep the website secure
Remember your cookie preferences
Understand how visitors use the website
Measure traffic, page views, and engagement
Improve website performance
Understand which pages, content, demos, and partner information are most useful
Support forms, demo requests, pilot enquiries, and contact submissions
Support embedded videos, maps, presentations, or social content
Support website analytics
Support marketing, retargeting, and campaign measurement where you have consented
Personalise website content where you have consented
Improve TOKUGO’s product, platform, content, messaging, and user experience
Understand interest from potential users, retailers, brands, venues, investors, and strategic partners
4. Types of cookies we use
4.1 Strictly necessary cookies
Strictly necessary cookies are essential for the website to work.
They may be used to:
Load website pages
Keep the website secure
Remember your cookie consent choices
Enable basic website navigation
Prevent fraud, spam, or misuse
Maintain server performance
Support forms and contact submissions
Support login areas or restricted access, if available
Support basic technical functionality
These cookies are required for the website to operate and do not usually require consent under UK cookie rules.
You can block these cookies in your browser settings, but parts of the website may not work properly.
4.2 Performance and analytics cookies
Performance and analytics cookies help us understand how people use the TOKUGO website.
They may help us understand:
Which pages people visit
How long visitors stay on the website
Which links are clicked
How users arrive at the website
Which devices and browsers are used
Whether users experience errors
Which content performs best
Which pages attract users, brands, retailers, partners, and investors
We use this information to improve:
Website performance
Content clarity
User experience
Product messaging
Investor materials
Partner information
Pilot information
Platform communication
Performance and analytics cookies are only used where we have the required consent.
4.3 Functionality cookies
Functionality cookies help the website remember choices you make.
They may remember:
Cookie settings
Display preferences
Language preferences
Region preferences
Form progress
Demo preferences
Pilot enquiry preferences
Saved website settings
These cookies help provide a smoother website experience.
Where required by law, we will ask for consent before using functionality cookies that are not strictly necessary.
4.4 Personalisation cookies
Personalisation cookies help us tailor website content, messages, and experiences.
They may be used to:
Show more relevant TOKUGO content
Remember areas of interest
Personalise information for users, brands, retailers, venues, investors, or partners
Support AI-powered content relevance
Improve website journeys
Understand which TOKUGO features are most relevant to different audiences
Support future demo, pilot, or platform experiences
Personalisation cookies are only used where we have the required consent.
4.5 Marketing and advertising cookies
Marketing and advertising cookies may be used to support marketing, retargeting, campaign tracking, and audience measurement.
They may help us:
Understand whether our marketing is effective
Measure visits from campaigns
Measure interest from potential users, brands, retailers, venues, investors, and partners
Show relevant TOKUGO content on other platforms
Avoid showing the same message too often
Build audience insights for future communication
Measure engagement with advertising or social media activity
Marketing and advertising cookies are only used where we have your consent.
4.6 Social media and embedded content cookies
Our website may include links, embedded content, videos, posts, maps, presentations, or sharing features from third-party platforms.
These may include services such as:
LinkedIn
X / Twitter
YouTube
Vimeo
Instagram
TikTok
Google Maps
Other third-party platforms
These third parties may place cookies or collect information when you interact with their content.
TOKUGO does not control third-party cookies. You should review the privacy and cookie policies of the relevant third-party platforms.
4.7 Location, map, AR, and spatial technology cookies
TOKUGO is based on Spatial AI, Augmented Reality, Location Intelligence, and real-time commerce technology.
Some website, demo, pilot, or platform features may use technologies that support:
Location-based content
Map-based experiences
AR previews
Spatial discovery
Geofencing
Pilot activations
Partner experiences
Campaign measurement
Device-based interactions
Real-world engagement analytics
These technologies may help us:
Show relevant location-based information
Support map-based experiences
Enable AR or spatial content
Measure engagement with location-based features
Support demos, pilots, or partner activations
Improve location relevance and platform performance
Where these technologies involve non-essential cookies or access to location data, we will request the required consent or device permission before using them.
Precise location access may also require device-level permission, which you can manage through your browser, mobile device, or app settings.
5. Cookies we may use on www.tokugo.ai
The exact cookies used on www.tokugo.ai may depend on the website features, tools, and third-party services active at any given time.
TOKUGO may use cookies from the following types of providers:
Website hosting providers
Website builder or CMS providers
Security providers
Cookie consent management tools
Analytics providers
CRM and email marketing tools
Form and booking tools
Video hosting platforms
Social media platforms
Map and location service providers
AR technology providers
Advertising and campaign measurement tools
AI or personalisation tools
TOKUGO may update this Cookie Policy from time to time to reflect the cookies and similar technologies used on the website.
6. Cookie consent
When you first visit www.tokugo.ai, you may see a cookie banner or cookie settings tool.
You may be able to:
Accept all cookies
Reject non-essential cookies
Manage cookie preferences
Choose which categories of cookies to allow
Change your preferences later
We will not use non-essential cookies unless you have given consent, where consent is required by law.
Your consent must be freely given, specific, informed, and based on a clear positive action.
You can withdraw or change your cookie consent at any time by using the cookie settings link on our website or by changing your browser settings.
7. Managing cookies through your browser
You can control or delete cookies through your browser settings.
Most browsers allow you to:
See what cookies are stored
Delete cookies
Block all cookies
Block third-party cookies
Clear cookies when you close the browser
Set cookie preferences for specific websites
Please note that blocking cookies may affect how www.tokugo.ai works.
Some features may not function properly if cookies are disabled, including:
Cookie preference management
Forms
Contact submissions
Demo requests
Pilot enquiries
Login areas
Embedded videos
Embedded maps
Personalised content
AR previews
Spatial features
Analytics-based improvements
8. Third-party cookies
Some cookies may be placed by third-party services that appear on our website or support our digital operations.
These may include:
Analytics tools
Advertising networks
Social media platforms
Video platforms
Map providers
AR technology providers
CRM systems
Email marketing tools
Payment providers
Booking tools
Form tools
Website hosting providers
Third-party providers may use cookies to collect information about your online activity across different websites and services.
TOKUGO is not responsible for third-party cookie practices. You should review the privacy and cookie policies of those providers.
9. Analytics and measurement
TOKUGO may use analytics tools to understand website performance and visitor behaviour.
Analytics may help us understand:
How many people visit the website
Which pages are most viewed
Which content attracts the most interest
Which campaigns drive traffic
Which devices and browsers are used
Whether visitors experience technical problems
How users engage with pilot, partner, investor, or product pages
Analytics cookies are only used where we have the required consent.
Where possible, we may use privacy-friendly settings such as:
IP anonymisation
Aggregated reporting
Reduced data collection
Shorter retention periods
Limited sharing with third parties
10. Marketing, retargeting, and campaign tracking
TOKUGO may use marketing cookies to measure campaigns and communicate with relevant audiences.
This may include audiences such as:
Potential users
Retailers
Brands
Venues
Investors
Strategic partners
Pilot partners
Press and media contacts
Technology partners
Marketing cookies may help us understand whether someone visited TOKUGO after clicking:
A social media post
A digital advert
A partner link
An email campaign
An event page
A referral link
A search result
Marketing cookies are only used where we have consent.
11. Embedded videos, maps, and social content
TOKUGO may embed or link to content from third-party platforms.
This may include:
Videos
Maps
Social posts
Investor materials
Product demos
Pilot content
Campaign presentations
AR or spatial previews
These third-party platforms may set cookies when you interact with embedded content.
Where possible, we may use privacy-enhanced settings or require consent before loading embedded content that uses non-essential cookies.
12. Location and device permissions
Some TOKUGO services, demos, pilots, or platform features may require location, camera, device motion, or AR-related permissions.
These permissions are different from cookies, but they may work alongside similar technologies.
Depending on the feature, TOKUGO may request permission to access:
Approximate location
Precise location
Camera
Device motion
Device orientation
AR features
Map interaction data
Notification settings
You can manage these permissions through your browser, device, or app settings.
If you disable these permissions, some TOKUGO features may not work properly.
13. How long cookies last
Cookies may remain on your device for different periods.
They may be:
Session cookies, which are deleted when you close your browser
Persistent cookies, which remain on your device for a set period or until you delete them
First-party cookies, which are set by TOKUGO
Third-party cookies, which are set by external providers
The duration of cookies depends on the purpose of the cookie and the settings of the relevant provider.
14. Updates to this Cookie Policy
We may update this Cookie Policy from time to time.
We may update it to reflect:
Changes to our website
Changes to our platform
Changes to our cookies
Changes to our service providers
Changes to our analytics tools
Changes to our marketing tools
Changes to UK cookie, privacy, or data protection laws
Changes to ICO guidance
The updated version will be posted on this page with a new “Last updated” date.
15. Contact us
For questions about this Cookie Policy or how TOKUGO uses cookies, please contact:
Company: TokuGo AI Ltd
Trading name: TOKUGO
Company number: 16526298
Registered office: 71–75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
Email: play@tokugo.ai
Website: www.tokugo.ai
For the cookie banner, use: Accept all, Reject non-essential, and Manage preferences. The ICO says valid cookie consent must be freely given, specific, informed, and involve a clear positive action; non-essential cookies should not be set before consent.